⫸ Returns ⫷
We highly value you as a customer and your satisfaction is very important to us. We will happily accept returns on unopened/untampered/sealed items within 14 days of received items. For further information regarding this, please read below. We also accept returns on damaged on delivery/defective items, which is further explained below.
CLICK HERE FOR RETURNS PORTAL
| UK GENERAL RETURNS |
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If you wish to return items that are unused/unopened/untampered/sealed, please email us within 14 days of received items to contact@therealmroom.com prior to returning the items. For full peace of mind, also provide us with photo proof of the unopened/untampered/sealed goods.
Please note* Postage return charge is to be paid by customer. We do not reimburse original postage costs or costs to return these items.
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UK DAMAGED ON DELIVERY
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| We do apologise in the unlikely event should you receive your items damaged / defective we would require these items returned so we can issue you with a refund. Please email us within 24 hours of received items to contact@therealmroom.com so we can rectify this for you. We will require a photo of the damaged/defective goods. |
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Please note* We unfortunately do not reimburse the original postage costs. After the 14 day period of received goods, we unfortunately do not accept these as damaged/defective returns due to the sensitive nature of items that can be easily damaged due to improper care and attention.
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| EUROPEAN / INTERNATIONAL RETURNS |
| For the moment, due to the delicate nature of our products, we do not accept returns on European/International orders. We do highly advise European/ International customers to use the Tracked shipping service for full peace of mind. |
Do you have a question regarding returns? Pop us an email to contact@therealmroom.com